I didn’t know you did that…

exclamation markBusy busy busy is the general description of offices nowadays. Phones ringing, people talking and the continuous tap tap tap of emails destined to get to the client seconds after they landed in your inbox.  Processing of orders, communicating with clients, printing and generally making things happen to meet the clients somewhat unreasonable (but not all the time) deadline.

So a new enquiry comes in.  You email the details to your supplier, obtain prices, generate the quotation and sent to your client.  You receive the order from your client, so you complete all the paperwork, place the order, process the order, deal with any issues that arise send and receive the emails to generally service the client.

You raise the dispatch sheet and sent the order out, unfortunately on this order, the specification was not suitable and there were many issues and delays.  These problems have caused problems from your client and the relationship you had built.  The dispatch sheet is returned so you collate all the paperwork and invoice the client.  Job done, or is it?

Your line manager calls you in for a chat the next day.  Unknown to you he had received a phone call from the client  saying how disappointed they were……

So how could this process be made easier.  The answer is simple, talk, ask, question, shout, cry.  By doing any of these things you will spread the load and halve the problem, if it actually is a problem.  You may have just supplied a product that the person next to you recently supplied and knew all about the problems as they had experienced them before.

It’s all about communication, yes emails do work but do they have the same effect as talking, at least when you speak to someone they have your attention and will give the answer there and then if possible.  If something is emailed then it might be looked at when the sender wants or more that likely when the recipient wants; later and then may get mixed up with other works less important.

Recently a colleague asked me about a project they were involved in and wanted to involve others.  I suggested to them not to email but to go and talk with the office, just for 10 minutes to get their full attention.  My colleague didn’t take my advice and emailed instead, now none of them are involved as they didn’t read/understand the email.

Communication by speaking also brings a group together and creates a more involved team. Instructions by email might be read but is the importance of the content understood?

It’s good to talk as you can get much more out of people than you realise.

Posted in Sign Industry | Leave a comment

The Power of Good

So just why is it i well up and hold back a tear while watching some tv programmes? And why, when there is a standing ovation and real visible appreciation of something or someones achievement is emotion related to this.  Is it that these people are experiencing ‘good’? I have to be honest when i watch some of these xfactor type programmes and I see someone do really well, i do feel emotion and sometimes even at the ripe old age of 43 just could have a good cry.  Is this just me or do others feel the same way? Or even watching DIY SOS and seeing how people are feeling when they see what people have done for them and what a difference it makes to their lives brings out emotion in people.

So what is good? I was once told that God is all that is good, is this right?  If so then what and who is bad as some people have enjoyment from doing bad things and that makes them feel good. So are these goods related, after all enjoyment is a good thing, yes? If God is all that is good how do we decide and what do we do about the bad good that is in this world? Do we just ignore this and continue to spread the real good and hope this slowly out performs the bad, i think we should, do you agree?

So how is good made and what training is there to give this good out to people without the good being bad? Perhaps we just show real appreciation when someone does something kind and make a fuss; they do say that a child that is criticised will learn to condemn, so perhaps this is something that has to start early in life.

On the other end of the scale there is a lot of bad in the world of which people think is good, shootings, murder etc.  Perhaps this is all these people know and have never experienced the real good.  Would they change if they did?

A while back there was a website called ARK, this stood for ‘act of random kindness’ and was a site where you could tell the world what kind of random kind thing you have done. There was an example where 2 guys in a McDonald’s drive-thru also paid for the person’s food that were behind them, even though they didn’t know them, this gesture repeated itself a couple of times with the cars behind.  Good doesn’t have to cost, just  opening a door for someone or letting a car out when it is exiting a junction is a gesture that many people appreciate and is very simple.

So i think we should spread the good, by just doing good and even if we make a few people think, they in turn could make other see good and it goes on and one day we could change the world.

Why not try to perform a good gesture each day and see what reaction you get from people.

Posted in General Thoughts | Leave a comment

The appreciation of a sign

Nowadays we have so much at our fingertips that we are completely spoilt. I truly believe that a lot of new people entering the industry may think that it has always been this way and that we have always had routers, font finders, colour matching systems, rolls rollers and digital printers, just to name but a few. If only this was the case.

I refer to recently when on twitter someone was asking what the name of a particular font was. I had a look and after a few moments i remembered back to my sign writing days and recognised the font as Modern No20. Then i thought i wonder how many other people could recognise fonts. Different when in the design industry as you are using them to create the design. But in the sign industry nowadays you see them every day, but do you know what they are. In fact with the speed of works going through on a daily basis, do people really care?

I remember in the late 80′s looking back through a letraset book to find a font, sometimes this would take an hour or more just so we could then draw it up, by hand of course or but in some letraset and enlarge with an epidiascope. After speaking with some colleagues, not quite as old as me the other day, we said that it would be interesting if you demonstrated how signs used to have lettering applied. Not going back to signwriting but applying vinyl lettering using a scaled drawing that was done off the vinyl machine software or off the clients artwork using a scaled ruler or working out the factor. I am sure they would be amazed at how long this would take compared to applying a digital print with a rolls roller.

So that also made me think of how we make signs, flat panels easy, if you have the appropriate wall saw or flatbed saw. I do remember cutting many a foamex panel by hand and have the scars to prove this. But again with the introduction of routers for cutting letters and shapes and now the amazing and extremely fast http://www.esko.com/Kongsberg cutting tables, this enables extremely quick turnaround of products with excellent edge finishes.

3 dimensional signs have also come on with the introduction of automatic letter builders for  3 dimensional letters, Applelec purchased one last year http://www.applelecsign.co.uk/news_ind.asp?id=116&lang= this eliminates the use of bending and shaping the letter by hand and therefore enabling a quicker turnaround. Again over the years i have seen how this has been done by hand and appreciate the skill involved. Don’t get me wrong many companies still make them this way successfully and may not even entertain the automated option.

So it is all about appreciation, there are some companies that aren’t lucky enough to have such modern technology and some that wouldn’t even go near it. They are just happy with what they have as it works for them and has done for years.

Next time you make a sign, take a moment to think about what the sign means to you, means to the client and more importantly what went in to making the sign as it could have taken 30 minutes or 30 hours depending on how you made it and what skills and technology was used.

Posted in Sign Industry | Tagged | Leave a comment

Savour the moment (lo and behold)

Bringing up 3 children is not easy task, especially for my dear wife who is on school holidays at the moment. “Just you wait till your Dad gets home” i can almost hear her say while i type this in my lunch hour.

Approaching 42 i quite easily forget what it was like to be a teenager but am reminded by my dear Mother from time to time. I remember the good times yes, but not the hell i probably put her through in between; so if she ever reads this then i apologise Mother and ask you for forgiveness. I do know how easy it is to argue with a teenager as they think they know it all and although they may be cleverer (and taller!) they are certainly not wiser and lack the life skills that parents pick up along the way.

So when lying on the trampoline the other weekend soaking up the sun and distancing myself from the noise i was soon joined by my 13 year old son, my 8 year old son and lo and behold my 16 year old son also joined us. Drifting in and out of consciousness i felt myself relaxing and soon enough we were all chatting and laughing out loud (LOL in teenage talk!)

My 16 year old was telling me about a rope swing he had found and explained where it was and then asked if we could all go and have a look. So without thinking further i jumped at the chance, if for any other reason than to maintain this level of calm and loving relationship we were all experiencing.

We arrived at the site and were all amazed at the ropeswing and the surroundings, it was the sort of place i would have spent all of my school holidays when i was a child. I would have probably also made my Mother late for work by not coming home in time. Ditto the forgiveness request.

Being 41 and more times than other the child of the group, i couldnt wait to have a go and remembered a swing from my youth that went around and across a river; oh what fun that was, especially pinching golf balls from the golf course close by; but thats an other story. Still i had to wait my turn, not only as i was the only adult there but also to see just how dangerous it was. My children had become guinea pigs without realising.

Slightly apprehensive even after watching my 3 boys i gave it a go and laughed out loud (LOL) at what i was doing as it had been years since i’d been this young. Of course my 16 year old being the age he is and always pushing the boundaries was encouraging me to be even more extreme. However age took its toll on me and held back and watched the other 3, with my heart missing a beat every time the 8 year old went 15ft in the air.

Then i realised something was missing. Nobody was arguing and everyone was having fun, even i was forgetting about the everyday issues life dishes out. So after an hour exploring the other rope swings and beyond we came home and the boys couldnt wait to tell their Mum.

I know it is tough being a 16 year old as there are so many things to contend with and arguing and fighting with your parents seem to be high on the agenda. But for me sitting in the parent seat, when the opportunity comes round to have some real quality time then go for it as your children won’t be children for long. Now Mother where have i heard this before..

Thank you God for my beautiful family; the times we have had and the times to come.

Posted in General Thoughts | Leave a comment

Sign Industry 25 Years On

July 1985, a 3 year apprenticeship at www.guildfordsigns.co.uk in signwriting and signmaking ahead of me.  I actually started a week before and screenprinted 1000 paperweights in a 5 colour print. In a 1200sqft workshop i felt i had run miles in between prints and it looked like a swarm of paperweights had landed as there was not much room for anything else.

So the week began with the re-signing of Leapale Road Car Park in Guildford.  Birch plywood panels with radiused tops.  We began with making a jig for the hand router.  Then realising there were over 50 boards sized 3′ x 2′ we then made some racks for the boards so we could paint both sides and they would dry.  These were soon to be nicknamed Viking ships or something like that.  A week later all the boards were painted and the signwriters proceeded to ‘pounce’ the arrow symbols on ready to signwrite.

I remember watching in amazement as they signwrote accurate circles revealing the white arrow, “one day with practice, you’ll be doing this”, said Mark Allen my boss and very good signwriter.  A good signwriter indeed since he only had one eye after it became infected whilst swimming as a boy.

And so time went on and i watched the signwriters and then second coated their lettering the next day, not knowing that i was slowly getting better with my brush strokes.  Clients would bring in business cards and we would then spend the next hour looking through the Letraset book to find the font.  Then once we found the font we would enlarge the letters on a drawing using an epidiascope, similar to an overhead projector. Of course nowadays this would all be typed in and i also believe there is an App for finding fonts.  I still have a good knowledge of fonts and have proved this over the last few years.

We worked on shop fascias, and vehicles mainly and spending 2 days on a vehicle; today it would take less than a day.  We did laugh though whilst coachlining local motor factors vans; there was great banter in the sign industry and still is although not the same.  Perspex fascias were a plenty and we drove over to Slough to pick the letters up, setting them out by eye using the skills we had been taught.

Vinyl lettering arrived and Vynatext was the supplier.  You had about 20 fonts and the same amount of colours and some weird formula to work out the length of the line of letters.  You ordered it over the phone and it arrived the next day with a squeegee to apply.  This really must seem bizarre to any younger sign people of today.  Foamex, perspex and plywood continued to dominate with the occasional honour of restoring a church clockface courtesy of Peter Harknett, now the oldest working steeplejack in the country http://www.greenbeltrelay.org.uk/photos11.htm.  Peter also got us involved in working on the Angel at the top of Guildford Cathedral.  We spent a week spot gilding the angel and were above the clouds in the morning and to be honest i was only 17 and above the clouds all the time as this was a real claim to fame; and still is.

Recession kicked in and i went to work as a labourer/installer for another local sign company of where i met my wife and we have been married for 19 years.  So some good things can come out of a recession.  After a short tome i went back to Guildford Signs who then had bought a www.grafityp.com vinyl lettering machine which wasnt as good as the ones www.spandex.com used to supply but did the job eventually, so no more ordering over the phone.

Soon to be a father i decided to be self employed and went to work for my self and subcontract my services to other companies, working on installations, vinyl and signwriting jobs.  I remember signwriting some large banners for www.signseen.co.uk, 8ft tall x 40ft long.  We made a false wall in the building and hung the banner up; in sections of course as now one had a workshop that long.  Using www.sericol.co.uk pvc ink and little ventilation other than the doors being open, i spent the next few days signwriting the banners and slowly wrecking my most expensive signwriting brush; my condor.  Of course today, this banner would come straight out of a printer and just need hems and  eyelets to complete.  In fact the same company www.digitalsignservices.co.uk still supply banners both blank and printed.

I spent a few years at Signseen, eventually becoming a full time employee in 1994 and gained experience using their spandex vinyl machines.  We then invested in a gerber edge of which was state of the art at the time, although you could buy scotchprint for an arm and a leg!  The edge was easy to use but made a terrible ‘droning’ noise i can still hear today.  Strange as we used to produce prints 1220 x 2440mm made out of bands of 298mm tall prints with 2mm overlaps.  Today of course this can be done in one piece straight out of a printer, or even direct to media if you have the money spare equivalent to the value of a small house to pay for it !

Wanting to move on and learn more, i moved and worked for Signs by Morrell in 1998.  Working on contracts for McArthurGlen and Safeway.  I was then introduced to Dibond and Foamex fabrication.  We vcut both materials and decorated using paints and vinyl.  We even rolled the dibond using a MDF jig for use on the Safeway petrol stations.  We also using some large automated rollers coated  foamex panels in a pvc ink to make them off white for the internal Safeway signage.  Aluminium fabrication, or part of, was done in house with components being made locally for us to rivet together.  It was my first time i had been involved in a monolith and what a buzz this was.  The steel and aluminium was outsourced and we had a couple of trolleys made to fit the steel ladder frame so it could be worked on.  All the electrics and digitex box (rolling opening times) were fitted then over the top as was the panels, then we would roll the whole sign down the road to be painted.  Vinyls were then applied and a hyab would collect to be installed.  “If only the guys could see me now”, i used to think, being surrounded by so many signs and these amazing monoliths.

The biggest sign i was involved with was for McArthurGlen.  It was for their outlet village in Mansfield and was 110ft tall using 1000mm diameter steel posts that bolted together to create the height.  The top section was for 2No flex face boxes (1 each side) and was a steel framework with 2 floors, a set of stairs and handrails to enable easy and safe access when maintaining the sign.  It reminded me of a couple of balconies from an apartment block.  I wasnt there for the install but the guys who made the flex face skins were and had worried looks on their faces as they were tensioned on the boxes.  The skins were made using cooleybrite and eradicating the bg to reveal the white behind.  Very labour intensive and lots of space is required.  Of course nowadays this would be done on a vutek or similar, http://www.efi.com/.

The HB Sign Company was my next employer in 2001.  Located on the Kings Road opposite Royal Avenue and above the old Thomas Crapper Building.  Who would have thought a sign company was on the Kings Road i thought when i saw the job advert.  Having their own products like http://www.mss05.com/, a modular internal sign system and specialising in corporate signage, i ended up working with some real blue chip clients.  The artwork for the MSS products was typeset using apple macs and was output to film and then sent to the Corby Factory where the product was made and then screen printed.  It was made using this process as vinyl lettering would spole the appearance of the signs and when cleaned would leave ‘duster fluff’ behind.  Architects such as Foster and Partners were a well respected client who used these products and invloved us in some nice internal signing projects as did Local Councils with requests for Urban Signage; examples are in Glasgow, Belfast, Edinburgh and Dundee.  I was able to use my previous experience with the other companies i had worked for to mine and the companies advantage and was a respected member of the Project Management team.  I used to say we were a solutions finder at HB as both architects and designers would come up with ideas and we would work out the best way to implement them.

Moving back to Signseen in 2004 to use my knowledge so far. We were involved in digital printing as well as vinyl graphics and still the use of the gerber edge.  The housebuilding industry played a big part of their client base and there was a large requirement for hoardings.  9mm plywood was painted to a gloss finish then full colour digital prints were applied and an anti-graffiti laminate over the top.

In 2006 i ended up at Allsignsgroup, known today as www.octink.com.  A fast moving company with a vast client base ranging from national housebuilders, commercial property development companies and events companies.  Demanding clients were serviced daily and nothing was ever too much bother.  They had invested in some of the most amazing equipment i had ever seen costing the equivalent to the value of a small house. Direct to media was the way forward as we were producing hoardings on a weekly basis.  One client in particular ordered their 50m hoarding on friday and was having it installed on the  tuesday.  Shift operations were a plenty to cope with the demand.  10 plus years ago they would have had to wait at least a week and as for any full colour images, these would have put the cost of the job through the roof! Octink seemed to have a way of making things happen, this was very different to other and previous companies i had worked for as they used to wait for the enquiries; for Octink their proactive approach paid dividends.

In July 2010 after just over a year commuting to Brentford from the Isle of Wight i changed jobs and now work for http://www.ajwells.com who are based on the Island. Famous for their Vitreous enamel signs on the London Underground they have a well run factory that has survived the recession and still to this day provides train station signage throughout the UK. There is a feeling of going back in time when walking around the factory and unlike all other sign companies who make signs in 24 hours, for AJ Wells they are ‘ready when they are ready’; or thereabouts. This is due to the processes involved and the enamel has to be furnaced at a temperature of 800 degrees centigrade. Screen printing is the method for applying the lettering and detail and in some cases ceramic ink transfers are used although the colours are not as dense as they are produced by a laser printer.

Some may say an old fashioned method of producing signs and i agree but it has its benefits. A visit from the http://www.signdesignsociety.co.uk yesterday demonstrated these. Three materials were laid on the bench, a vitreous panel, a printed and powdercoated panel and a white face aluminium panel that was also printed. Spray paint was then sprayed on the three panels and then left for 20 minutes. We returned and wiped them all with cellulose thinners. The only survivor was the vitreous enamel panel, the other 2 had gone dull, the print was removed and the white face was also removed.

An impressed member of the society asked “could this be scratched”? They then all proceeded to coin and key the surface and didnt make a mark at all. At that point i felt the vitreous sign would probably still be around when i meet my maker in heaven!

So to conclude this blog, times have changed and so have the methods and certainly clients are more demanding as they are more aware of what products and equipment are available. Which also makes the industry a lot more competitive and in some cases we have seen the rise and fall of some of the larger companies over the years. I have now been in the industry man and boy and although no one listens to me at home when i talk signs i still get a real buzz when designing something from scratch then seeing it in all its glory.

One last thing, i have just completed the restoration of a 6ft clockface for Christchurch, Sandown. This included paint removal, repainting and gold leaf gilding, together with welding the clockface back together and making a new hand. Peter Harknett the oldest working steeplejack in the country would be proud.

I wonder were the industry will go next and isnt 80′s fashion coming back too? I know one thing though; my brushes and mahl stick are ready for action…

Oh happy days.

Posted in Sign Industry | 2 Comments

Cycling Again

Ten plus years ago i was a keen mountain bike rider.  So keen that every Sunday me and the lads from work would leave Guildford at 7am and go off into the North Downs.  All very keen but not that serious, although there were some expensive bikes in the group, mind  you 2 of the guys were doing very well and one was my MD.  We’d normally end up at Leith Hill and have a cup of tea at the old water tower whilst watching the planes land and take off at Gatwick.  it was so quiet up there at that time, say 9am, that once i was there on my own and all i could hear was my heartbeat.

After a short rest we would race back to Newlands Corner for an even bigger rest.  Quick cuppa, load the bikes in the van and then off home.  We were fit in those days, so much so that i used to enter time trials races organised by Evans Cycles.  I entered for 2 of these and did pretty well, coming 12th out of 120 riders racing against the clock on a 21 mile off road route.  I remember my backside feeling like it was going to pop as there were guys behind you on a bit of singletrack pushing you to go faster and you werent really warmed up.

I had longer hair in those days and didnt actually look at myself till i got home and then the wife told me to look in the mirror…so thats why i had strange looks from other drivers.  Moving jobs to the Wirral, i left behind my riding buddies hoping to get into it again but it never was.  I had a few rides over the next 2 years and made my own fun at Thursaston Hill and riding to Wesk Kirby.

Moving back down South again, kids became the priority and although i still had my old mountain bike it never really got the use; plus i had moved jobs to London and never really saw the old guys.

So i now find myself on the Isle of Wight surrounded by cycle routes and so i have appllied for a new bike through the governments cyclescheme or cyclescam as some of the shops call it.  Today i went out from Shanklin to Newport and back using my wifes bike that was too small but worth the effort and it was great.  A purpose made cycle path throught hills and over rivers taking in the old disused railway, it was 7.75 miles to Newport so i treated myself to a drink in the nearest Newport pub.  I had signed up to the wighwheels challenge, a competiotion among businesses and families across the island to see who could cycle the most miles in a month.  And so i added 17 miles to AJ Wells efforts.

So this has really got me fired up and i can’t wait now to get the new bike.  We are off to Center Parcs in a couple of weeks and so hopefully ill have it then and it will get lots of use.  I am hoping to get involved in the Isle of Wight Cycling Festival in Sept and all being well should be very fit by then.

I feel this is the way to go and not get a BMX like i did a few years ago and early one morning at Woking Skatepark fall off the ramp and crack my rib!

Thanks Heidi for the positive nagging today to make me get off my backside and cycle; i will clean your bike.

Oh happy days; long may they continue.

Posted in General Thoughts | Leave a comment

Sunday

Well what a great weekend.  Worked on the clockface for Christchurch, just the hands to do now.  Had a great dog walk on the beach with Finely and Jay down at Dunroamin Beach, Shanklin.  Last night we watched meet Joe Black, ive seen this before but really enjoy it, my emotions were running very high.

Today, spend quite a while learning about my son via his girlfriend, hmm interesting and she is more switched on than i thought.  Took kids to go horseriding then Heidi and i went to Seaview for some lunch and quality time together, then went and read the papers along the seafront in Ryde; chilled.

On way back the sun really came out so me and the boys went to Small Hope Beach and booked a beach hut for a week in late August, then chilled on the beach and had a cool swim.  BBQ time in the evening, our 8th this year i think.

I felt emotional sitting on the beach, kids playing, sun shining, money trouble yes but really who cares when you have this life.  Thank you God for giving this to me.

Second week at work tomorrow in new job for www.ajwells.co.uk and i’m really looking forward to it.

Thanks again.

Beach Bliss

Posted in General Thoughts | Leave a comment